Last Updated: September 1, 2026

Thank you for shopping with Shopinama. We aim to provide a smooth and reliable shopping experience. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or refund in accordance with this policy.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories must be intact.
  • The product must not show signs of use, damage, or alteration caused after delivery.
  • A valid order number or proof of purchase must be provided.

Certain products may be marked as non-returnable or non-refundable on the respective product page.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us review your request, you may be required to provide:

  • Your order number
  • Images or videos of the product
  • Images of the packaging, where applicable
  • A brief description of the issue

Once your request is reviewed and approved, we will arrange an appropriate resolution, which may include a replacement, return, or refund.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used, worn, washed, or altered
  • Products without original tags or packaging
  • Customized or personalized products
  • Items marked as non-returnable
  • Products damaged due to improper use or handling after delivery

For hygiene and safety reasons, certain categories may also be non-returnable.

4. Return Process

To initiate a return, please contact our support team with your order details and reason for the return.

Once your return request is approved, we will provide instructions for returning the product. Please do not send products back without receiving confirmation from our team.

Depending on the location and reason for return, a return pickup may be arranged or you may be asked to ship the product back to us.

5. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method or through another appropriate method, depending on the payment option used.

Refund processing timelines may vary depending on your bank, payment gateway, or payment provider.

6. Order Cancellation

Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, it may not be eligible for cancellation.

To request an order cancellation, please contact us as soon as possible.

7. Exchange

Exchanges may be available depending on product availability and the reason for the request. If you need a different size or product, please contact our support team.

8. Contact Us

For return, refund, cancellation, or exchange-related queries, please contact us at:

Shopinama
Email: support@shopinama.in

We will review your request and assist you accordingly.