Last Updated: September 1, 2026
At Shopinama, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, place an order, or interact with our services.
By using the Shopinama website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
- Full name
- Email address
- Mobile/phone number
- Billing and shipping address
- City, state, and PIN code
- Information provided while contacting our support team
Order & Transaction Information
- Products purchased
- Order details
- Order history
- Payment status
- Transaction or payment-related information
Note: Payment information such as card, UPI, or banking credentials is generally processed by our third-party payment service provider. Shopinama does not intentionally store complete card or banking credentials on its own servers.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website activity and interaction data
- Date and time of visits
2. How We Use Your Information
We may use the information collected to:
- Process and deliver your orders
- Confirm and communicate order details
- Provide customer support
- Process returns, refunds, and exchanges
- Improve our products, services, and website
- Personalize your shopping experience
- Send important service-related communications
- Detect and prevent fraud, misuse, or unauthorized activity
- Maintain website security
- Comply with applicable legal and regulatory requirements
Where permitted by law and with appropriate consent where required, we may also use your contact information to send promotional offers, updates, or marketing communications.
3. Payment Information
Shopinama may use third-party payment gateways to process online payments.
When you make a payment, your payment information may be collected and processed directly by the relevant payment service provider according to its own privacy policy and security practices.
Shopinama does not request or intentionally store your complete card number, CVV, UPI PIN, banking password, or similar confidential payment credentials.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
- Payment gateway providers
- Delivery and logistics partners
- Website hosting and technology providers
- Customer support or communication service providers
- Analytics and marketing service providers
- Government authorities or law-enforcement agencies where legally required
Such information will be shared only to the extent reasonably necessary for the relevant purpose or where required by law.
5. Cookies
Shopinama may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may help us:
- Keep products in your shopping cart
- Remember certain preferences
- Improve website performance
- Understand website traffic and usage
- Provide relevant marketing or advertising where applicable
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions and provide services
- Maintain order and business records
- Resolve disputes and customer support issues
- Comply with legal, tax, accounting, and regulatory requirements
- Prevent fraud or misuse
When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or payment providers.
Shopinama is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
9. Children’s Privacy
Shopinama is intended to be used by customers and parents/guardians for purchasing school-related products.
We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law. Parents or legal guardians who believe that a child has provided personal information to us may contact us so that we can review and take appropriate action.
10. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Raise concerns regarding how your information is handled
To exercise an applicable right, please contact us using the details provided below.
11. Marketing Communications
If you have provided appropriate consent, Shopinama may send promotional communications regarding products, offers, or updates.
You may opt out of promotional communications at any time by using the unsubscribe option in the communication or contacting us directly.
Please note that you may still receive essential communications related to your orders, transactions, account, or services.
12. Changes to This Privacy Policy
Shopinama may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Shopinama
Email: support@shopinama.in
We will make reasonable efforts to address your request and respond within an appropriate timeframe.